Terms & Conditions

These Terms and Conditions (together with the documents referred to in them) set out the terms on which you may make use of our website services.surelygroup.com (our “website”). Please read these carefully before you start to use the website. By accessing our website you indicate that you accept these terms and agree to abide by them; if you do not agree to this, please refrain from using our website.

By using our website you also confirm that you’re over the age of 18 (eighteen) years, a natural person and reside in the United Kingdom.

About us

services.surelygroup.com is a website operated by Surely Services Ltd (“we” or “us”). We are registered in England under company number 08724683 and our registered office is at 7 Granard Business Centre, Bunns Lane, Mill Hill, London, UK, NW7 2DQ. Surely Services Ltd is part of Surely Group Ltd (company no 08722665). Surely Group Ltd and its other subsidiaries are referred to in these terms as our “associated companies”.

Our services

We are a technology services and digital marketing company.

Product terms and conditions

Additional terms and conditions may apply to the products available through this website. These will be drawn to your attention when you browse, apply for or purchase these products. Your request to purchase a product will be subject to the terms and conditions of that product.

Accessing our website

We’ll always try provide you with uninterrupted access to our website, but we cannot guarantee this and we reserve the right to terminate, suspend or restrict your access to our website at any time if required for security, legal or other reasons that we determine. We also reserve the right to amend the services we provide without notice. We will not be liable if for any reason our website is unavailable at any time. From time to time, we may restrict access to some parts of our website, or our entire website, and if the need arises, we may close it indefinitely.

You may only use our website for personal purposes and you must not use this website:

  • for commercial purposes;
  • for any fraudulent or illegal purpose;
  • on behalf of someone else such as to create, check or modify another person’s record;
  • to tamper with, modify or reverse engineer any part of this website;
  • in a way that interferes with our technical systems (as determined by us); or
  • using any ‘screen scraping’ or automated software, process, program, system robot, web crawler, spider, data mining or trawler.

Intellectual Property Rights and Trademarks

The intellectual property rights in and relating to any logos, trademarks, service marks,, domain names and other content and materials (including text, images, data and processes) on our website belong to us, our insurance partners  or our licensors.

Those works are protected by copyright laws and treaties around the world. All rights of Surely Services Ltd in such intellectual property rights are hereby reserved.

You may print off one copy, and download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as authors of the material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Surely, the Surely Logo, the Surely “S” logo and Robo Broker are registered trademarks of Surely Group Limited.

Our website changes regularly

We make every reasonable effort to ensure that the content available to you on our website is up-to-date and accurate, and for this reason we make changes to our website frequently.

Reliance on information posted

We have taken all reasonable steps to ensure that the materials posted on our website are accurate and up-to-date. However:

  • the material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy; and
  • such materials are not intended to amount to advice on which reliance should be placed.

We cannot accept any liability for any errors or omissions. Subject to the terms set out under the heading “Our liability to you” we therefore exclude and disclaim all liability and responsibility arising from any reliance placed on such materials by you, or by anyone who may be informed of its contents. We reserve the right to add, amend or delete information from this website at any time.

On occasion there may be a discrepancy in the price or type of product shown. In the event of such an occurrence, we reserve the right to cancel the contract, without any liability to you, and a refund will be offered.

Privacy and Cookies

We take the protection of your personal data very seriously and are committed to ensuring that your privacy is protected. Further information on this can be found in our Privacy Policy. You are responsible for ensuring any information that you provide us is correct complete, accurate and not misleading.

We use cookies to assist in the operation of our website. Further information on this can be found in our Cookies Policy.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the servers on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it. It is your responsibility to ensure that you use appropriate virus checking software.

Linking to and from our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The website from which you are linking should be appropriate to our business and/or needs of our customers. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our website other than that set out above, please address your request through our Contact page.

Where our website contains links to other websites and resources provided by third parties, by means of hyperlinks or emailed to you as part of our services, these links are provided for your information only. These websites are owned and operated by third parties and we have no control over the contents of those websites or resources. We accept no responsibility for any statements, information, products or services that published or may be accessible through such third party websites, or for any loss or damage that may arise from your use of them.

Monitoring of telephone calls and emails

Telephone calls and email correspondence arising as a result of your access to the website may be recorded for training purposes and to assist in the prevention of fraud. By using such communication methods you are consenting to such activities taking place.

Our liability to you

PLEASE READ THE FOLLOWING PROVISIONS CAREFULLY. THEY EXCLUDE OR LIMIT OUR LEGAL LIABILITY TO YOU IN CONNECTION WITH THIS WEBSITE.

These terms do not affect our liability to you in any way for:

  • personal injury or death arising from our negligence;
  • fraudulent misrepresentation or misrepresentation as to a fundamental matter made by one or our employees or agents;
  • any other liability which cannot be excluded or limited under applicable law.

Our liability for the above matters is unlimited even if any other term would suggest that this is not the case. In addition, if you are a consumer, any statutory rights to which you are entitled under applicable law in relation to any products or service you purchase are not affected by these terms.

To the extent permitted by law and subject to the above, we, and our associated companies hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or otherwise;
  • any liability (whether arising from tort including negligence, breach of contract or otherwise) for :
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • any direct, indirect or consequential loss or damage;

    incurred by you in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it.

  • Under no circumstances will we be responsible for any losses which arise in connection with an event or series of events which is/are outside of our reasonable control.
  • Subject to the above provisions under this heading “Our liability to you”, our total liability to you (howsoever arising and whether in contract, tort including negligence or breach of statutory duty or otherwise), arising in connection this website and with the performance or contemplated performance of these terms shall in all circumstances be limited to £100.

Any claim arising from our website or otherwise as a result of these terms must be notified to us in writing as soon as you become aware of such a claim and, in any event. within 6 (six) months of the date that such liability arises.

Your liability

If you breach any of these terms or we determine (in our sole discretion) that you demonstrated inappropriate conduct when using our website, we may take measures to terminate or suspend your access to the website. If your use of our website causes us to suffer any loss or damage, you shall be responsible for reimbursing us for any such loss or damage that we suffer.

Jurisdiction and applicable law

The English courts have exclusive jurisdiction over any claim arising from, or related to, a visit to our website, although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

Contacting us

If you have any concerns about material which appears on our website, or would like to contact us for whatever reason, please use the details provided on our Contact Us page.

Complaints

Our aim is at all times to provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact our Customer Care team using the details on our Contact Us page.

Amendments to these terms

We may revise these Terms and Conditions at any time by amending this page, and the amended terms will apply from the date they’re posted on our website. You will still need to agree to them, so please check this document each time you use our website; if you keep using our website, we’ll assume that you have agreed to any changes made.

If any of these provisions prove to be unlawful, void or unenforceable for any reason, the particular provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

These Terms and Conditions were last updated in March 2016.